Resourcing Services globally. We are steadfast in providing technology-driven sophisticated services to our · Diploma/Degree in (IT, Computer Science or Engineering) required. · One or more of the following: ISTQB
high standards of technical support and customer service. Respond to incoming calls and emails from clients authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to company policies and procedures, as well as relevant industry regulations Provide regular reports on call center issues resolved, and outstanding matters Assist in training and mentoring junior staff members Mechanical/Automotive preferably within the automotive or fleet management industry Previous experience in a call center environment
high standards of technical support and customer service. Respond to incoming calls and emails from clients authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to company policies and procedures, as well as relevant industry regulations Provide regular reports on call center issues resolved, and outstanding matters Assist in training and mentoring junior staff members Mechanical/Automotive preferably within the automotive or fleet management industry Previous experience in a call center environment
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
PROFESSIONAL AND INTERPERSONAL
companies is on the lookout for a Senior Data Engineer to join their team. The chosen candidate will Golden Gate Command Line (GGSCI), Golden Gate Cloud Service (GGCS), and Golden Gate Microservices Solid understanding / Kafka), GG Directors and Cloud Console Cloud Services GG Architecture Solid understanding of high availability
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration functions Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk Desk MAH Resolve incidents, problems, service requests and change requests in line with business priorities:
Resourcing Services globally. We are steadfast in providing technology-driven sophisticated services to our requirements for products based on customer and industry requirements Manage requirements changes through-out
A minimum of 3 – 5 years' experience customer service. A minimum of 3 – 5 years' administrative experience Interpersonal skills Delivers top class customer service. Focusses on exceeding the minimum call centre
A minimum of 3 – 5 years' experience customer service. A minimum of 3 – 5 years' administrative experience Interpersonal skills Delivers top class customer service. Focusses on exceeding the minimum call centre