Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Matric customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents and is communicated to the customer. A Service Desk Agent is responsible to drive various resolver parties
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responsible for generating sales through telephone calls and providing exceptional customer service. This Responsibilities: Telesales: Outbound Calls: Make outbound calls to potential and existing customers. objections to close sales. Follow-ups: Conduct follow-up calls to ensure customer satisfaction and secure repeat as needed. Customer Care: Inbound Calls: Handle inbound customer service calls and emails. Address customer
payment of agents/service providers/etc
- Arranging for deposit of cheques (payments) into agents bank
(Patricia)
- Answering telephone and screening calls
- Liaising with clients telephonically and
and in person
- Liaising with clients/agents from time to time to set up consultations Secretary III
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EMPLOYMENT TYPE : Temporary to convert to Permanent
SECTOR : Administration
BASIC SALARY
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office and be able to attend to clients Coordinate inbound and outbound office mail Support management
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within
homeware store. Located at the Design Quarter Shopping Centre in William Nicol Drive, this store promises to inquiries submitted and requested through email and/or calls Raising payment requisitions Preparing and sending
reporting. Prepare monthly management accounts and cost centre
reports (Actual vs. Budget) and distribute
variances
? Delivery Team expense and cost centre allocation and purchase order approval management