We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
fit-for-purpose, integrated end-to end technical solutions across multiple technologies for the organisation certification A demonstrated track record of delivering solutions with noteworthy leadership roles Exposure to management a Cloud environment A strong understanding of internet technologies and security principles A deep understanding development and the overall SDLC Previous experience as Solution Architect At least six years of work experience innovative approaches and solutions to complex issues. Designing solutions that require creative investigations
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional modules User interface transactional solutions Proactively propose solutions to improve the support of (new) the functional team with issues and provide a solutions-based approach Qualifications/Experience: IT Degree lists) via Web IDE wizard SAP Cloud Platform SAP Solution Manager ChaRM SAP Business Workflow SAP MM-Purchasing
About us: ZTQ Solutions is a privately owned training provider formed by specialists in training and and computer technology solutions. Our primary focus is on empowering people in the technology market by link. Enter the code : 17429 Select the Job option called : Trainer - System Dev 48872. Proceed to complete
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills
understanding of Tech Security risks and mitigating solutions A diverse security background with knowledge in areas including layered security architecture; internet protocols; firewalls; VPN technologies, IDS/IPS
second line support for technical and functional solutions Qualifications IT Related Diploma / bachelor's requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve)
second line support for technical and functional solutions Qualifications IT Related Diploma / bachelor's requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve)
monthly Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in customers on the benefits of using products and services Call on customers on sites when necessary and perform decision-making process are identified and called on regularly Call on customers that purchase from competitors