safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
successful go-lives. - Following up on incident tickets to achieve long-term improvements. - Actively making making suggestions to reduce the number of problem tickets. - Proactive improvements in daily IT operations
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service
through meetings, calls, and emails. Handling Tickets and Tasks with the responsibility for closing them
Troubleshoot and resolve operational and maintenance tickets within defined SLAs. Collaborate with consultants
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's. Technically
management) Resolve incident tickets Analyze and resolve problem tickets Any additional responsibilities
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
directly responding to customer's emails or Remedy tickets. For more complex inquires, will also meet with
directly responding to customer's emails or Remedy tickets. For more complex inquires, will also meet with