ICT Service Delivery Manager for one of their client based in Pretoria. The IT Service Delivery Manager Manager (SDM) will be responsible for IT Service Delivery as defined by the ITIL Framework under the guidance qualifications. Leading industry certification in IT Service Delivery Management ITIL v4 Foundation and Intermediate certifications 5 years' experience working in a ITIL service delivery environment. 5 years' experience managing SLA's. 5 years' experience working as an IT Service Delivery Lead/Manager/specialist. 8 years general ICT
capacity
managing the procurement of grain and maintaining service delivery to current and future clients.
Level Agreements (SLA's) and service delivery standards for all service delivery. Supervise day-to-day operational guidelines and standards associated with quality service delivery of project management services and consultation
Level Agreements (SLA's) and service delivery standards for all service delivery. Supervise day-to-day operational guidelines and standards associated with quality service delivery of project management services and consultation
self-build and Bitstream teams with regards to service delivery.
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Key Performance
scalations tracking and insights.
self-build and Bitstream teams with regards to service delivery. Key Performance Areas: Support to Field Sales: Escalations: Escalations tracking and insights. Service Delivery engagement.
speedily to enhance client service delivery.
Stakeholder Management and engagement to enhance service delivery - Identify and maintain continuous engagement is readily accessible to all stakeholders - Service delivery to ensure customer satisfaction - Maintain schedules in order to manage achievement of service delivery goals. - Share knowledge on, and participate control systems and procedures to maintain service delivery. - Share and transfer product, process and
providing insights, as welll as engaging with service delivery teams among other functions. View our other escalations and providing insights Engaging with service delivery teams Matric essential, tertiary qualification