ICT Service Delivery Manager for one of their client based in Pretoria. The IT Service Delivery Manager Manager (SDM) will be responsible for IT Service Delivery as defined by the ITIL Framework under the guidance qualifications. Leading industry certification in IT Service Delivery Management ITIL v4 Foundation and Intermediate certifications 5 years' experience working in a ITIL service delivery environment. 5 years' experience managing SLA's. 5 years' experience working as an IT Service Delivery Lead/Manager/specialist. 8 years general ICT
managing the procurement of grain and maintaining service delivery to current and future clients.
speedily to enhance client service delivery.
aspects of design DUTIES OPERATIONS: Support service delivery within department and project budget parameters
power of cloud technology to enhance their service delivery. You''ll be instrumental in designing
team that prioritizes top performance and service delivery while benefiting from the growth in their
power of cloud technology to enhance their service delivery. You'll be instrumental in designing, developing
team that prioritizes top performance and service delivery while benefiting from the growth in their
technologies Customer Support experience SLA Service Delivery experience ITIL Version 3 Process Knowledge
client and stakeholder needs, satisfaction and service delivery Knowledge Management • Ensure that adequate