portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants with regards relationship between Support Centre and administration teams to ensure effective contact centre performance to the products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants with regards relationship between Support Centre and administration teams to ensure effective contact centre performance to the products; · Ensure that Support Centre provide quality customer service on every call; · Responding to queries resolution of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
covers client and hosted devices and services, Data Centre hosted services, MPLS Networks, on premise VoIP •Communicating clear technical information to Service desk or call out agent when assisting with errors on site •Maintain supporting processes •Maintenance of system for call management, call recordings management and integrated applications VoIP issues •Understanding of IP PBX configuration, call routing and translations and SIP trunk implementations
satisfaction is achieved through the proper sales calling cycles; applicable sales skills and ongoing effective basis. Weekly call plans to be structured in line with channel requirement. 2 monthly calls per DP and 2 2 Teams calls including Channel Manager per month. Outlying areas, once per quarter. Channel Manager along each alternate quarter. 1 monthly call per DC and 1 Teams call including Channel Manager per month Bi-Monthly call to all non DP / DC customers per month 1 day per month dedicated solely to cold calling / new
satisfaction is achieved through the proper sales calling cycles; applicable sales skills and ongoing effective basis. Weekly call plans to be structured in line with channel requirement. 2 monthly calls per DP and 2 2 Teams calls including Channel Manager per month. Outlying areas, once per quarter. Channel Manager along each alternate quarter. 1 monthly call per DC and 1 Teams call including Channel Manager per month Bi-Monthly call to all non DP / DC customers per month 1 day per month dedicated solely to cold calling / new
lead generator Generating new sales leads Cold calling data bases Book meetings for external sales reps
lead generator Generating new sales leads Cold calling data bases Book meetings for external sales reps
cost saving to the business Sophos Endpoint Manager Call logging using Fresh Service Executive IT Support
risks that exceed set limits in place. Listening to calls to understand adherence to underwriting criteria
risks that exceed set limits in place. Listening to calls to understand adherence to underwriting criteria