department Monitor, track and manage the company's ticketing system, whilst also assisting and maintaining for the updated ticketing system as per company requirements Ensure all marketing tickets are closed by
department Monitor, track and manage the company's ticketing system, whilst also assisting and maintaining for the updated ticketing system as per company requirements Ensure all marketing tickets are closed by
Understand and use ConnectWise to effectively manage tickets to resolution Basic Exchange and File Server Administration installation, and full testing Complete RFQ within tickets for quotes Customer interaction and communication
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
interactions and technical issues in the support ticketing system. Customer Service: Guide customers through specifications. Perform testing and inspections to verify the functionality and performance of solar energy
support of products as listed above Keeping CRM tickets up to date - from initial assignment to completion presales for new clients Manage L1 engineers, ensure tickets are updated timeously Assist with Product demonstrations
onsite installations Log and attend to tickets using internal ticketing tool Monitor network via monitoring