- Number of Alerts attended to per Shift Controller, - Number of calls attended to per Shift Controller required, 9. Training new controllers as required, 10. Attend to any customer complaints within the shift, where 4. Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 planning, 11. Workload overflow assistance, 12. Attend meetings with the CRC General Manager as and when with other tasks outside of these KPAs. GENERAL 1. Attend training courses for product knowledge as required
- Number of Alerts attended to per Shift Controller, - Number of calls attended to per Shift Controller required, 9. Training new controllers as required, 10. Attend to any customer complaints within the shift, where 4. Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 planning, 11. Workload overflow assistance, 12. Attend meetings with the CRC General Manager as and when with other tasks outside of these KPAs. GENERAL 1. Attend training courses for product knowledge as required
with SARS calculation Attend to telephonic queries with clients regarding taxes Attend to SARS audit queries
necessary. Meetings and Administrative Duties - Attend general, board and committee meetings, ensure accurate
necessary. Meetings and Administrative Duties - Attend general, board and committee meetings, ensure accurate