high-performance call center of CLO's with a clear vision to provide world-class Inbound and Outbound CRM Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
high-performance call center of CLO's with a clear vision to provide world-class Inbound and Outbound CRM Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
To effectively and efficiently promote group bookings on-board our cruise ships for the local and international market (South Africa). Assist Travel Partners as well as Event Companies with group bookings. Provide superior customer service to encourage repeat business and maintain business relations
schedule content on media players. Conduct courtesy calls to customers. Matric Non negotiable - Min 5 years'
To effectively and efficiently promote group bookings on-board our cruise ships for the local and international market (South Africa). Assist Travel Partners as well as Event Companies with group bookings. Provide superior customer service to encourage repeat business and maintain business relations
About Our Client: Our client is a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. They are dedicated to making a positive impact in the lives of people and businesses, bringing together enthusiastic individuals and eq
About Our Client: Our client is a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. They are dedicated to making a positive impact in the lives of people and businesses, bringing together enthusiastic individuals and eq
Consultant Urgently looking for top outbound sales call centre agents that can make a positive difference to our
and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons