at all levels, including reservations, fares, ticketing, re-issues, refunds for all routing complexities understanding of country emulation and local partner ticketing abilities. Fulfil a generalist role within the charged at time of ticketing including invoicing and referral bookings. No tickets to be on the un-invoiced un-invoiced ticket list. Ability to benchmark accurately, as per client requirements. Ability to document
throughout the rest of the organisation and owning all tickets from cradle to grave Service Level Management Monitor service levels and functional ownership of all tickets logged from cradle to grave once escalated to a report on this weekly/ monthly. FCR is defined as a ticket resolved at first contact or by a single resource in under 1 hour. The target is 70% of tickets to be FCR. Ticket Ownership Responsible for delivering a within the agreed service levels, and owns all tickets from cradle to grave. Ensure that technical and
Plan tickets for teams every day (project management) Manage numerous teams and track daily tickets Manage Oversee that teams have completed summaries Close tickets Vehicle management (rentals, inspections etc.)
support of products as listed above Keeping CRM tickets up to date - from initial assignment to completion presales for new clients Manage L1 engineers, ensure tickets are updated timeously Assist with Product demonstrations
Certificate NQF 4 (NON-NEGOTIABLE) Regulatory Examination Passed (NON-NEGOTIABLE) 3-5 Years experience
Certificate NQF 4 (NON-NEGOTIABLE) Regulatory Examination Passed (NON-NEGOTIABLE) 3-5 Years experience
Qualifications: Matric (Grade 12) BCom in Fraud Examination, Financial Forensics, Fraud Investigation, Law Criminology, or a related field Certified Fraud Examiner (CFE) certification Experience: 8 / 10 years extensive
been charged Credit Tickets Management Ensure Credit Staff maintain agreed KPI ticket processing Assist
with management, offering fruitful portfolio examination services. Duties and responsibilities include:
with management, offering fruitful portfolio examination services. Duties and responsibilities include: