values Provide additional support to the contact centre operations in terms of taking calls, handling internal/external
values Provide additional support to the contact centre operations in terms of taking calls, handling internal/external
Requirements: At least 5 years' experience in contact centre operational management and strategic planning with
reports Essential Outbound & inbound contact centre operational management and strategic planning experience
Responsible for setting the overall direction and guidelines for the organization's Dialler Platform's Architecture. Familiarity with all aspects of the business. Ensure that dialler architectures are developed, maintained and integrated within the process of strategy development and technology plan