opportunities, bid preparation and coordination in order to ensure compliance of the bid. Bachelor's degree
opportunities, bid preparation and coordination in order to ensure compliance of the bid. Bachelor's degree
result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
Obtain and evaluate all relevant information to handle inquiries in a prioritized manner. Build and maintain Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner tactfully handle stressful and difficult situations. Ability to work effectively under pressure. Handles confidential
needs that require multiple services over time Handling crisis that come up unexpectedly with counseling
needs that require multiple services over time Handling crisis that come up unexpectedly with counseling
areas of responsibility Request/Incident logging, handling and escalation (identifying and responding to and networks, liaising with 3rd party suppliers, handling escalation through to resolution using allmeans
Quotes Capital Equipment Orders Consumables Orders Handling of Queries Weekly Reports Filing and general administration
Quotes Capital Equipment Orders Consumables Orders Handling of Queries Weekly Reports Filing and general administration
Assist with data entry and bookkeeping tasks - Handle incoming and outgoing mail, emails, and phone calls