Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Handle incoming and outgoing mail, emails, and phone calls - Provide exceptional customer service - Perform
tuning for hosted services (IT Infrastructure Data Center). Set up and manage the technical infrastructure
tuning for hosted services (IT Infrastructure Data Center). Set up and manage the technical infrastructure
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Reference: NFP014323-AND-1 Calling All Actuarial Analysts with Prophet Modelling Experience Are you a
Reference: NFP014323-AND-1 Calling All Actuarial Analysts with Prophet Modelling Experience Are you a
understanding of the business needs. Ensure that all calls are assigned/ reassigned timeously and resolved