on absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance performance reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and All agents to be coached – but lower performing agents to be prioritized. All coaching documents must be review. All required disciplinary documents and coaching documents to be approved by management. Reports who is note. Plan for coaching by using the Qlikview reports, draw up coaching schedule for the week
on absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance performance reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and All agents to be coached – but lower performing agents to be prioritized. All coaching documents must be review. All required disciplinary documents and coaching documents to be approved by management. Reports who is note. Plan for coaching by using the Qlikview reports, draw up coaching schedule for the week
them to facilitate personal development through coaching Market related
for skill/knowledge development through advice, coaching, and training opportunities Determine process for skill/knowledge development through advice, coaching, and training opportunities • Determine process
timely delivery of products Train, mentor, and coach production staff to ensure high levels of productivity
of cross-functional projects. To supervise and coach junior team members. To order consumables required
of cross-functional projects. To supervise and coach junior team members. To order consumables required
allocation of labour within area of responsibility. Coach and counsel people to ensure improved performance
allocation of labour within area of responsibility. Coach and counsel people to ensure improved performance
support to the Branch Manager. Provide training and coaching to call center team leaders and agents. Track