qualified and experienced Customer Support Agent or Call Centre Agent to join our dynamic team. Key Performance Excellence Handling inbound and outbound customer calls professionally Provide accurate information about follow-ups d) Technical Proficiency Utilize call centre software, insurance software and customer relationship Productivity Meet or exceed performance targets, including call handling time and resolution rates. Manage time handle a high volume of calls. Contribute to the overall efficiency of the call centre operations j) Team
qualified and experienced Customer Support Agent or Call Centre Agent to join our dynamic team. Key Performance Excellence Handling inbound and outbound customer calls professionally Provide accurate information about follow-ups d) Technical Proficiency Utilize call centre software, insurance software and customer relationship Productivity Meet or exceed performance targets, including call handling time and resolution rates. Manage time handle a high volume of calls. Contribute to the overall efficiency of the call centre operations j) Team
Advising consumers from time to time in the Call Centre. Liaise with staff at all levels. Provide clear
Advising consumers from time to time in the Call Centre. Liaise with staff at all levels. Provide clear
Our client is a registered accredited training centre and provides training and guidance to become an
Our client is a registered accredited training centre and provides training and guidance to become an
at schools and handing out interest cards Cold calling parents to market the brand Representing the brand events Recruitment of students: Conducting follow up calls to prospective students and scheduling interviews
at schools and handing out interest cards Cold calling parents to market the brand Representing the brand events Recruitment of students: Conducting follow up calls to prospective students and scheduling interviews
expand our reach. Interview TargetMake proactive calls to prospective students, scheduling interviews to ensuring payment is completed.Conduct regular calling campaigns to convert interviews into applications ReportingMaintain accurate daily reports, including call reports and interview booking trackers and the CRM
Methodically administer and update call cycles. Achieve 100% adherence to the call cycle. Ensure accurate coding Fulfill all requirements during representative calls. Timely completion of administrative and reporting