reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
onsite installations Log and attend to tickets using internal ticketing tool Monitor network via monitoring
Specialist will be responsible for preparing, examining, analysing, negotiating, and revising contracts
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
drawings to determine work procedures Inspecting and examining machinery and equipment to detect irregularities
partner. Making travel arrangements (book air tickets, rented vehicles, hotel bookings, claim refunds)
and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and
layout plans using hand and power tools Inspect and examine machinery and equipment to detect irregularities