unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service product queries Contact customers to provide installation and training Outbound calls to customers to / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
including but not limited to Inbound & Outbound Calls, Emails, Social Media, Online Chat and Email Correspondence courteous at all times and through ensuring ‘first contact' resolution Assist with managing various mailboxes weekly reports to the Team Leader detailing the number of interactions handled. Performing daily checks Education: National Senior Certificate (Grade 12) Contact Centre qualification (Desirable) Experience: 5 years' service environment. 2 years' experience in a Contact Centre with focuses on Social Media and/or Online
including but not limited to Inbound & Outbound Calls, Emails, Social Media, Online Chat and Email Correspondence courteous at all times and through ensuring ‘first contact' resolution Assist with managing various mailboxes weekly reports to the Team Leader detailing the number of interactions handled. Performing daily checks Education: National Senior Certificate (Grade 12) Contact Centre qualification (Desirable) Experience: 5 years' service environment. 2 years' experience in a Contact Centre with focuses on Social Media and/or Online
customer service skills to fill the role of Jnr-Snr Call Centre Support. Your core role will entail providing respond to every application, should you not be contacted for this position within 10 working days please
cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership Applicants must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would respond to every application, should you not be contacted for this position within 10 working days please
medical scheme coverage. We have an opening for a Call Centre Nurse Consultant to join our Clinical team who an effective call centre service achieve member satisfaction Responsible for incoming calls from Network costing factors are maintained Ensure that all calls and cases are fully and clearly recorded on the
responding and following up on all rescheduled calls and pending information Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external advantageous Previous experience in cold calling in a call centre environment Own transport Ability to adapt
responding and following up on all rescheduled calls and pending information Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external advantageous Previous experience in cold calling in a call centre environment Own transport Ability to adapt
with extensive in-bound and customer relations call centre experience to join their team Duties: Deal with
Consistently surpass sales targets. Proficient in cold calling and adept at handling objections with confidence must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous). South