This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance targets daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding collections KPAs and KPIs within an account delinquency life cycle. • Good understanding of business functions daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance targets daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
The OPPORTUNITY: An exciting opportunity currently exists for matriculants entering the work force As a rapidly expanding, award-winning marketing company, we are constantly seeking the very best talent to join our team. We are currently offering an amazing growth opportunity for the right person. F
applicants who meet the minimum requirements will be contacted. We are committed to the principles of Employment
applicants who meet the minimum requirements will be contacted. We are committed to the principles of Employment
customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations applicants who meet the minimum requirements will be contacted. All positions will be filled in accordance with
and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons ensuring the effective management of a call centre with a large number of employees (500 ). Develop and implement management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons