values Provide additional support to the contact centre operations in terms of taking calls, handling internal/external
values Provide additional support to the contact centre operations in terms of taking calls, handling internal/external
Requirements: At least 5 years' experience in contact centre operational management and strategic planning with
Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are subject
reports Essential Outbound & inbound contact centre operational management and strategic planning experience
The Business Analyst will form part of the continuous improvement team based at the client's site. The aim of the role is to provide the client with the relevant reports, information, and decision support to assist in operations, cost saving initiatives and identify, test and implement cost saving i
Responsible for setting the overall direction and guidelines for the organization's Dialler Platform's Architecture. Familiarity with all aspects of the business. Ensure that dialler architectures are developed, maintained and integrated within the process of strategy development and technology plan