This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Information Technology and CAMS across agreed, defined service levels Optimize Branch operational productivity experience in Collections Environment/ Financial Services Industry Minimum 5-10 Years' experience in a Management
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join Information Technology and CAMS across agreed, defined service levels Optimize Branch operational productivity experience in Collections Environment/ Financial Services Industry Minimum 5-10 Years' experience in a Management
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analyzing, evaluating, and optimizing related processes. Establishing and communicating service and performance metrics, monitoring and analyzing
experience in a large call centre at a debt collection company or financial services. • 5 years proven experience experience as Collections Call Centre Manager or in a similar role. • Sound understanding of collections daily operational functions of the collection call centres of the company and collaborate closely with Technology, Data Analytics, Campaign Strategy, Client Services, Finance, Facilities and Human Capital, • Compile to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
My client in the solar industry is looking for a Performance Engineer to join their team in Groblershoop, Northern Cape. Monitor and Report on Plant Performance (40%) Review and Report on Operating and Maintenance Effectiveness (20%) Provide On-site Technical Support, Oversight and Advice (20%) Serv
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analyzing, evaluating, and optimizing related processes. Establishing and communicating service and performance metrics, monitoring and analyzing
delivery including SLA agreed turnaround times Customer feedback on orders and dealing with returns and
a Spanish Customer Sevice Host based in Ceuta. Due to the geographical locations we service, please note clients You will be responsible for: Responding to customer queries by telephone, email and online chats in pertinent information into relevant databases Customer relationship building & management Problem shift Handling and taking full responsibility for customer related queries Performing extra tasks given by
above to handle all customer queries and administration liaising with customers regarding their packaging successful candidate will work closely with the customer service and production teams to ensure the timely and accurate delivery of packaging solutions to customers. Minimum requirements for the role: A degree or candidate will be responsible for: Liaising with customers within the personal care / cosmetic manufacturing regarding their packaging requirements. Liaising with customers regarding orders they have placed or any other
above to handle all customer queries and administration liaising with customers regarding their packaging successful candidate will work closely with the customer service and production teams to ensure the timely and accurate delivery of packaging solutions to customers. Minimum requirements for the role: A degree or candidate will be responsible for: Liaising with customers within the personal care / cosmetic manufacturing regarding their packaging requirements. Liaising with customers regarding orders they have placed or any other