responding and following up on all rescheduled calls and pending information Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client advantageous Previous experience in cold calling in a call centre environment Own transport Ability to adapt
responding and following up on all rescheduled calls and pending information Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client advantageous Previous experience in cold calling in a call centre environment Own transport Ability to adapt
experience working at a management level within a Call Centre of a large operation 2 years experienced in managing multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation understanding of inbound and outbound contact centres & the various data and dialling regulations technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc. Extensive experience
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
VAT and PAYE tasks Conduct daily banking activities, including bank reconciliations Reconcile debtors’ books and Statements of Accounts Coordinate with banks to investigate and resolve reconciling items Ensure
payables for accounts payable clerks to input Reconcile bank account and distribute money within departments management of budgets, expenditure and forecasts Bank Account reconciliations Fixed Asset Register maintenance
good telephone manner including making telephone calls and taking messages for team members Has 10 years
statement reconciliations (including creditors, debtors, bank, stock reconciliations, VAT, payroll) Maintaining