Client: Our client is in search of a dynamic Service Desk Team Leader to ignite business growth and surpass and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities leadership, guidance and support to a team of service desk analysts; Develop and coach team members to
experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point skills ITIL foundation accredited Reports to: Service Desk Manager Location: Hybrid Working. working for
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress
end-user support for CRM applications through our Service Desk, promptly addressing cases as they arise. Escalate
technologies Work with incident management, service desk, other technical teams and the customer as required
technologies Work with incident management, service desk, other technical teams and the customer as required
Customer Services Train staff in customer service at the cash desk Assist customers with enquiries and complaints
Customer Services Train staff in customer service at the cash desk Assist customers with enquiries and complaints
established support tools and services of an international business. ZERO Desking fees fully equipped back established support tools and services of an international business. ZERO Desking fees fully equipped back