candidate with extensive in-bound and customer relations call centre experience to join their team Duties: Deal
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform
A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: Minimum 2 years’ experience in a similar position or call centre environment · Able to work 24/7 shifts and to adapt in a dynamic environment The post Call Centre Agents appeared first on freerecruit.co.za .
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform
candidate with extensive in-bound and customer relations call centre experience to join their team Duties: Deal
Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service enhancement efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback Identify and document areas for improvement in agent performance. Collaborate with the training team detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain quality assurance/quality control role within a call centre environment. Skills: Excellent listening
Duties are, but not limited to:
company has an opportunity for an Application Support Agent available within their Managed Service and Software
Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service enhancement efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes