A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: 2 years’ experience in a similar position or call centre environment · Able to work 24/7 shifts and have able to adapt in a dynamic environment The post Call Centre Agents appeared first on freerecruit.co.za .
THE JOB
Manages and builds a high-performance call center of CLO’s with a clear vision to provide world-class
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5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY
relationship with each individual who is part of the call center structure.
Document performance agreements
Conduct remote live listens of at least 3-5 calls per week per CLO area.
Conduct required performance
daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
Refurb Centre Technician Spartan – Gauteng Position: Refurb Centre Technician Branch: Spartan Reporting Anticipates. · issues and requirements. The post Refurb Centre Technician appeared first on freerecruit.co.za
results-driven Project Manager to lead and oversee the successful delivery of projects within the capital ideal candidate will have a strong background in project management, exceptional leadership skills, and Responsibilities:
motivate project teams to achieve high performance and quality.
will be a bonus
Must have Project experience in Design and Implementation
analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
(Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Senior Project Manager: Public Governance & Special Projects Bromhof – Gauteng Job Type: Permanent Position Title: Senior Project Manager: Public Governance & Special Projects – Bromhof – Gauteng Position various and diverse projects, project planning and project coordination. The Project Manager needs to be providing input into the complex aspects of a project. The incumbent must be passionate about working requires a generalist with demonstrable experience in project management and process efficiency and who has the