Inbound Call Centre We are currently seeking enthusiastic individuals to join us as Customer Service Representatives Representatives in our inbound call centre. As a member of our team, you will have the opportunity to assist exceptional service with each interaction. Key Responsibilities: - Answering incoming calls from customers attitude with a desire to help others - 6 Months Call Centre experience R6500-00 Performance Bonus Transport
Inbound Call Centre We are currently seeking enthusiastic individuals to join us as Customer Service Representatives Representatives in our inbound call centre. As a member of our team, you will have the opportunity to assist exceptional service with each interaction. Key Responsibilities: - Answering incoming calls from customers attitude with a desire to help others - 6 Months Call Centre experience R6500-00 Performance Bonus Transport
We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Can plan and deliver oral Delivers top class customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's
Support Agent or Call Centre Agent to join our dynamic team. Key Performance Areas a) Customer Service Excellence customer calls professionally Provide accurate information about insurance products and services Resolve follow-ups d) Technical Proficiency Utilize call centre software, insurance software and customer relationship informed about the company's insurance products and services. Understand policy terms, coverage options, and daily customer retention by providing excellent service and support. Take part in sales and retention campaigns
THE JOB
Manages and builds a high-performance call center of CLO’s with a clear vision to provide world-class
ensure that CLO’s meet and sustain agreed customer service, productivity and other targets through daily monitoring
systems required to deliver outstanding customer service. Ensures that a customer focused, high performance/high
and distribution functions by improving customer service through analyzing, evaluating, and optimizing related
related processes. Establishing and communicating service and performance metrics, monitoring and analyzing
through phone calls. These leads have expressed some level of interest in our products or services due to the Presenting products/services : You will be responsible for presenting our products or services to the referred
seeking a dedicated and customer-focused Call Center Agent to join our dynamic team in the insurance handling inbound and outbound calls, providing exceptional customer service, resolving inquiries, and promoting promoting our insurance products and services.
Job Responsibilities:
Support Agent or Call Centre Agent to join our dynamic team. Key Performance Areas a) Customer Service Excellence customer calls professionally Provide accurate information about insurance products and services Resolve follow-ups d) Technical Proficiency Utilize call centre software, insurance software and customer relationship informed about the company's insurance products and services. Understand policy terms, coverage options, and daily customer retention by providing excellent service and support. Take part in sales and retention campaigns
the services of a target driven Loans Call Centre Manager to manage and develop the call centre into responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
through phone calls. These leads have expressed some level of interest in our products or services due to the Presenting products/services : You will be responsible for presenting our products or services to the referred