cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership skills must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would really
5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding
a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY RESULTS AREAS
People Management
Call Centre Performance Management & Reporting
Provides
& complaints handling
Knowledge of Call Centre Management systems.
ATTRIBUTES:
experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS AREAS People Management Build & follow up and compliance purposes. Call Centre Performance Management & Reporting Provides advice and & complaints handling Knowledge of Call Centre Management systems. ATTRIBUTES: Resilient. Proactive
brand exposure is optimised. Customer Care Call Centre Management Management of the call centre team to ensure
Our client is seeking to appoint a dynamic and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours (2pm – 11pm). The successful candidate will be responsible for managing large-scale call centre activities, particularly during peak seasons when rapi
Qualifications:
Main Purpose of Position:
Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and tra
Reference: TWE001072-LLO-1 Industry pioneers are seeking a Credit Manager to join their team, dedicated to the crucial task of efficiently collecting outstanding fees across multiple prestigious brands. This role focuses on mitigating risk by effectively recovering bad debt and addressing overdue ac
Reference: TWE001072-LLO-1 Industry pioneers are seeking a Credit Manager to join their team, dedicated to the crucial task of efficiently collecting outstanding fees across multiple prestigious brands. This role focuses on mitigating risk by effectively recovering bad debt and addressing overdue ac