OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS respectful relationship with each individual who is part of the call center structure. Document performance agreements agreements for each direct report. Intra-day & real-time (hourly) monitoring of KPIs Daily extraction & daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance
advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
style="text-align:center">Vodacom Postpaid Call Centre Consultant
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS respectful relationship with each individual who is part of the call center structure. Document performance agreements agreements for each direct report. Intra-day & real-time (hourly) monitoring of KPIs Daily extraction & daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance
/>Able to do cold calling
Experience in parts sales i.e. Midas , Automotive , Truck Parts
Consultant:
analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
(Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Sector: Automotive/Truck parts
Responsibilities:
We're UREGNTLY seeking Web Chat Contact Centre Agents - 3 Months Contract - Woodmead (Gauteng) To start well as the solution, in addition to providing real-time support. Minimum Matric/ Grade 12 Tertiary qualification Advantageous MUST have 6 - 12 Months web chat call centre experience To Start Immediately salary: R8000