Description JOB PURPOSE To lead, develop and coach a team of Outbound Debt Collection Agents by driving meet targets and deadlines Strong leadership and coaching skills Strong written and verbal communication meet targets and deadlines Strong leadership and coaching skills Strong written and verbal communication
for designing and delivering training programs, coaching individuals, and driving sales excellence within
Provide one-on-one coaching and mentorship, identifying business success through effective training and coaching.
professional development classes, etc.)
· Provide coaching to employees where gaps or non-performance is NQF qualification (an advantage)
· Sales Coaching (an advantage)
· Proficiency in MS Office level of flexibility
· Ability to train and coach within a high paces sales and telesales call centre
mentorship, and capacity building to CATALYST QI teams, coaches and provincial stakeholders Location: Joburg Health collaborative implementation Support facility QI coaches with QI trainings to implement QIPs Train mentor specific action periods Coordinate the work of QI coaches and facility QI teams to ensure proper implementation including: QI coaching visits and ensuring compliance with QI processes Support coaches and teams in continuous management context for QI briefs every 6 months with coaches and other team members Support conducting and documenting
mentorship, and capacity building to CATALYST QI teams, coaches and provincial stakeholders Location: Joburg Health collaborative implementation Support facility QI coaches with QI trainings to implement QIPs Train mentor specific action periods Coordinate the work of QI coaches and facility QI teams to ensure proper implementation including: QI coaching visits and ensuring compliance with QI processes Support coaches and teams in continuous management context for QI briefs every 6 months with coaches and other team members Support conducting and documenting
pressurised corporate sector. Manage organise and coach staff Oversee department stock and health and safety
pressurised corporate sector. Manage organise and coach staff Oversee department stock and health and safety
exposure to an Agile Master, Scrum Master, Agile Coach roles performed with Feature teams and Product/Sub-Product team using the AGILE methodology (Support and Coaching sessions/training will be provided, interaction Agile maturity of the team and organization and coaching the team to higher levels of maturity, at a pace Agile maturity of the team and organization and coaching the team to higher levels of maturity, at a pace exposure to an Agile Master, Scrum Master, Agile Coach roles performed with Feature teams and Product/Sub-Product
facilitate knowledge sharing.
requirements
- Ability and willingness to coach and give training to fellow colleagues and users