advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding collections KPAs and KPIs within an account delinquency life cycle. • Good understanding of business functions daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
THE JOB
Manages and builds a high-performance call center of CLO’s with a clear vision to provide world-class
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5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY
relationship with each individual who is part of the call center structure.
Document performance agreements
Conduct remote live listens of at least 3-5 calls per week per CLO area.
Conduct required performance
daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance daily. (Number of calls per person, orders captured, queries resolved, follow up calls and engagements)
and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
For over 60 years, we at Liberty, have been in it with our clients. We were in it with you on your first and analyze their financial data to understand if life or economic changes are necessary to reach their
For over 60 years, we at Liberty, have been in it with our clients. We were in it with you on your first and analyze their financial data to understand if life or economic changes are necessary to reach their
locations and sundry space and media within The Centre. This includes direct sales of court space, indoor also assist with conceptualizing and implementing centre wide exhibitions and events, negotiation with potential exhibitor proposals and attending to incoming sales calls. The Marketing Sales Manager will lend support and sales through direct marketing initiatives, sales calls, sales pitches, visitations to tenants, booking assist in conceptualizing, coordinating, and selling centre-wide exhibitions and to ensure that all such events
locations and sundry space and media within The Centre. This includes direct sales of court space, indoor also assist with conceptualizing and implementing centre wide exhibitions and events, negotiation with potential exhibitor proposals and attending to incoming sales calls. The Marketing Sales Manager will lend support and sales through direct marketing initiatives, sales calls, sales pitches, visitations to tenants, booking assist in conceptualizing, coordinating, and selling centre-wide exhibitions and to ensure that all such events
Wealth Creation Professionals) is an Affiliate of Liberty. Are you a driven individual with an entrepreneurial
Wealth Creation Professionals) is an Affiliate of Liberty. Are you a driven individual with an entrepreneurial