This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report to Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
opportunities. Your focus would first and foremost be where French-speaking grant support is needed in the regions is a plus Fluency and strong writing skills in French and English, an additional language relevant for
opportunities. Your focus would first and foremost be where French-speaking grant support is needed in the regions is a plus Fluency and strong writing skills in French and English, an additional language relevant for
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it will
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it will
buildings, offices, hospitals, shopping centres and data centres etc QUALIFICATIONS: Diploma in draughting
buildings, offices, hospitals, shopping centres and data centres etc QUALIFICATIONS: Diploma in draughting
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /