East Rand is currently seeking the services of a Group IT Manager to join their Head Offices Working
metrics on a weekly basis and address service issues with relevant managers Monitor service levels, customer areas of improvement. Ensure service levels are aligned to customer SLA. Manage the growth and development performance standards and ensuring adherence to service levels; manage resources in the long term. Strong and senior level leading a service driven contact centre. 3 years' experience in managing and developing budgets
deployment of resources and shared services Recruitment, performance management and coaching of staff members
deployment of resources and shared services Recruitment, performance management and coaching of staff members
& Beverage Product, service knowledge and understanding of category management Knowledge of marketing
& Beverage Product, service knowledge and understanding of category management Knowledge of marketing
To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities. Job Objectives: To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner. To ensure the effectiv
To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities. Job Objectives: To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner. To ensure the effectiv
maintenance, services, and project teams Compliance, Governance and Assurance • Manage project in compliance
and leader for best possible service delivery Compliance and Risk Management: Defined legal, statutory and