ensure service excellence at the point of sale by ensuring fast and efficient customer service and point cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration To directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing legistation. To timeously and efficiently resolve all customer queries in line with the Company's policies. To at the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible
ensure service excellence at the point of sale by ensuring fast and efficient customer service and point cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration To directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing legistation. To timeously and efficiently resolve all customer queries in line with the Company's policies. To at the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible
professional queries. Accountabilities Client service delivery and quality: Adherence to SOPs and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management: Defined regulatory compliance is maintained at the required standards Operational risk and governance structures, measures manner that supports and meets operational quality standards and meets the defined departmental priorities frameworks and policies to ensure delivery to agreed standards and objectives Engage in development, coaching
delivery of consistently high-quality service delivery to customers. Key Responsibilities: Monitor the successful basis and address service issues with relevant managers Monitor service levels, customer experience, quality address areas of improvement. Ensure service levels are aligned to customer SLA. Manage the growth and development responsible for the end-to-end customer contact processes and their associated customer experience, supporting make recommendations based upon the employee and customer insight. Develop plans and offer insight and knowledge
vehicles (trucks, car, forklift) within safety standards and procedures, even when not supervised. Checks issues to manager. Complete daily activity and service reports. Provide feedback with regard to continuous repairs. Plans for service of equipment with regard to date, workshops, nominations of service, stock and other resolve problem. Plans and prepares for anticipated service calls in conjunction with leadership. Plan maintenance equipment in conjunction with leadership. Execute services on machines. Obtain technical advise on complex
vehicles (trucks, car, forklift) within safety standards and procedures, even when not supervised. Checks issues to manager. Complete daily activity and service reports. Provide feedback with regard to continuous repairs. Plans for service of equipment with regard to date, workshops, nominations of service, stock and other resolve problem. Plans and prepares for anticipated service calls in conjunction with leadership. Plan maintenance equipment in conjunction with leadership. Execute services on machines. Obtain technical advise on complex
Execute promotions in alignment with brand equity standards. Channelize promotions for optimal brand-channel experience within FMCG / Food & Beverage Product, service knowledge and understanding of category management literate Ability to conceptualise and negotiate Customer orientation Sound interpersonal skills and creativity
Execute promotions in alignment with brand equity standards. Channelize promotions for optimal brand-channel experience within FMCG / Food & Beverage Product, service knowledge and understanding of category management literate Ability to conceptualise and negotiate Customer orientation Sound interpersonal skills and creativity
solar and digital product knowledge Strong customer service skills Min 5 – 7 years previous working experience solar and digital product knowledge Strong customer service skills Min 5 – 7 years previous working experience
industries: manufacturing, distribution, warehousing, banking, cash management. Experience with Syspro ERP system