Commercial team, supporting the Global teams with bid support, partner management & contract management Activities Negotiation of contracts and reviews: · Bid support on proposals and tenders, this includes but renewal of agreements. · Assistance with obtaining of bid bonds when needed. · Assistance with Reviewing Risk effectively. · Work closely with sales teams to agree bid or proposal strategy and qualify opportunities. · internal financial and risk evaluations in bids and proposals. Ensure bid compliance with internal guidelines
other processes and procedures in relation to the bid requirements for the company · Maintenance and collation lead for area of sales responsibility on bids liaising with bid team and other departments as required within region is highly desired · Knowledge of cash handling equipment will be an advantage. Working Conditions by any mean appropriate (Car, Public Transport or Air) · Extensive travel to Africa countries · Typical
opportunities, bid preparation and coordination in order to ensure compliance of the bid. Bachelor's degree
opportunities, bid preparation and coordination in order to ensure compliance of the bid. Bachelor's degree
result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined
7 service window for both change and incident handling Tickets can be opened as service request or real Service time DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM DAM operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std
Obtain and evaluate all relevant information to handle inquiries in a prioritized manner. Build and maintain Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner tactfully handle stressful and difficult situations. Ability to work effectively under pressure. Handles confidential
needs that require multiple services over time Handling crisis that come up unexpectedly with counseling