an experienced Call Centre Agent with experience to join their dynamic team. Call Centre Agent for an IT IT Services and Repair Centre. Matric Call Centre Agent, with experience. IT Sector knowledge. Excellent
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
The Technical Consultant role is a fast paced, dynamic position requiring extensive customer interactions to turn a customer's business challenges into consulting solutions. Responsibilities: • Understand the
ESSENTIAL SKILLS:
CAB
Our company is urgently looking for potential Consultants to join our Payroll & HR team based at either service different clients. The HR & Payroll Consultant will be responsible for administering and overseeing successful candidate will be responsible for Consulting on the following People modules: Sage 300 People Payroll Modules People Employee Self Service The Consultant will be responsible for the following duties Training Closure meetings Maintenance consultations On-site consulting and ad-hoc telephonic support. Degree/Diploma
/>Technical Call Centre & General Admin
Receive breakdown reports from customer and log the call with
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and