To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development Coach and qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
Essential Skills Requirements:
- Deep ITSM knowledge
- Experience in IT-Operations
- Understanding and mastery of PIC processes
- AGILE Project Management knowledge and work experience
- Experience in administrating Windows and Linux OS (client/server)
ESSENTIAL SKILLS REQUIREMENTS:
- Deep ITSM knowledge
- Experience in IT-Operations
- Understanding and mastery of PIC processes
- AGILE Project Management knowledge and work experience
- Experience in administering Windows and Linux OS (client/server)<
years experience in a supervisory role eg module co-ordinating
years experience in a supervisory role eg module co-ordinating
negotiable on experience and ability. Contact Garth on garthz e-merge .co .za or call him on 011 463 3633
negotiable on experience and ability. Contact Garth on garthze-merge .co .za or call him on 011 463 3633 to
negotiable on experience and ability. Contact Garth on garthze-merge .co .za or call him on 011 463 3633 to
negotiable on experience and ability. Contact Garth on garthz e-merge .co .za or call him on 011 463 3633
negotiable on experience and ability. Contact Garth on garthz e-merge .co .za or call him on 011 463 3633