service process by monitoring and resolving open calls and awaiting spares. Repair household appliances support for SMEG customer functions. Train call centre staff on call avoidance and accurate capturing of fault the month of return. Assist resolving regional calls. Deliver continuous efforts to reduce service cost
individual to join their Security team as a Control Centre Analyst/Operator. The successful incumbent will Control Centre Analyst /Operator's primary purpose is to provide support to the Control Centre Team Leader reporting on what is recorded. Outbound/Inbound calls. Dispatch of law enforcement/response companies
Resources, Legal, Office Administration, Automotive, Call Centres, Technical, Hospitality, Insurance, Supply Chain
Description: My client requires the services of a Data centre Engineer based in the IT Infrastructure Department implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment. The role involves collaborating with best practices to support the organization's data centre operations. Requirements: Bachelor's degree in Internal Use - Tracker Proprietary Strong IT/Data centre skills/experience/background. Strong understanding
optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous
Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics experience in sales training within a BPO or contact centre environment.
contracts Running month end reporting on cost centres Cross charging inter-group companies correctly
contracts - Running month end reporting on cost centres - Cross charging inter-group companies correctly
statements on a daily basis (all bank accounts including call accounts) Reconciliation of bank accounts on a daily contracts Running month end reporting on cost centres Cross charging inter-group companies correctly
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.