on absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance performance reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and All agents to be coached – but lower performing agents to be prioritized. All coaching documents must be review. All required disciplinary documents and coaching documents to be approved by management. Reports who is note. Plan for coaching by using the Qlikview reports, draw up coaching schedule for the week
on absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance performance reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and All agents to be coached – but lower performing agents to be prioritized. All coaching documents must be review. All required disciplinary documents and coaching documents to be approved by management. Reports who is note. Plan for coaching by using the Qlikview reports, draw up coaching schedule for the week
them to facilitate personal development through coaching Market related
staff: Recruitment; Discipline staff; Training; Coach staff; Performance Management; Communicating with Energy and Drive. People and Management skills. Coaching skills. Human Resource Management. Market trends
timely delivery of products Train, mentor, and coach production staff to ensure high levels of productivity
support to the Branch Manager. Provide training and coaching to call center team leaders and agents. Track
support to the Branch Manager. Provide training and coaching to call center team leaders and agents. Track
the Branch Manager.
continuously motivate • Ability to demonstrate sales coaching and general management of staff • A track record
continuously motivate • Ability to demonstrate sales coaching and general management of staff • A track record