systems to capture relevant performance data across agents, queues, and customer satisfaction
Maintain accurate records of service calls, repairs, and parts inventory.
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
skills; accuracy and precision. Further, the position calls from someone with a high level of integrity.
person
internal process compliance (Quality assurance) Calls received need to be handled professionally and with correct information to be provided to the member and call attempts to be made according to SOP's and SLA requirements
internal process compliance (Quality assurance) Calls received need to be handled professionally and with correct information to be provided to the member and call attempts to be made according to SOP's and SLA requirements
face-to-face sellingExperience in lead generation, cold calling, relationship management, and business development
scheduled. Occasional local and national travel. Call out system. General physical health and reasonable
scheduled. Occasional local and national travel. Call out system. General physical health and reasonable