and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and
Go-live support.
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
place in allocated department. This includes: ticketing; adjacencies; rack alignment; hangers; hygiene
place in allocated department. This includes: ticketing; adjacencies; rack alignment; hangers; hygiene
DUTIES AND RESPONSIBILITIES Attending to Help Desk tickets and closing them in a timely manner. Troubleshoot
supply chain, maintain the supplier database and examine existing procedures and streamline activities to