customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
little supervision
TRAINER
The purpose of this role is to train new hires and existing hires on the required curriculum specified training the role will be responsible for identifying training gaps and developing training to close close these gaps. The Training Specialist manages the activities involved in the preparation, delivery and assessment of training and development programs for iSON Clients.
The training specialist is responsible responsible for training in a job specific area along with focusing in teaching specific areas of knowledge
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration functions Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk Desk MAH Resolve incidents, problems, service requests and change requests in line with business priorities:
disciplines Oracle, SQL Server Web Methods Web Services Automation / Scheduling tools / frameworks SOA Knowledge F5 SQL Server Integration Services SQL Server Reporting Services ESB and Cloud Computing Microsoft (CSF, CCF,CRM etc) Working knowledge of API-based services (e.g. REST, SOAP) Understanding of basic integration functions Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk Desk MAH Resolve incidents, problems, service requests and change requests in line with business priorities:
and inspiring exceptional front-line customer service aligned with the company's core values of excellence accounts Delivering excellent front-line customer service Working with all store-based staff as a team Have
and inspiring exceptional front-line customer service aligned with the company's core values of excellence accounts Delivering excellent front-line customer service Working with all store-based staff as a team Have
skills and attention to detail • Excellent customer service • Ability to adapt easily to a constantly changing
Reviewing and approving CFD. Providing consulting services to clients to help them improve their designs