a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
as scheduling interviews, coordinating meetings, and handling correspondence. Interview Coordination: schedule candidate interviews, prepare interview materials, and assist in conducting interviews as required
as scheduling interviews, coordinating meetings, and handling correspondence. Interview Coordination: schedule candidate interviews, prepare interview materials, and assist in conducting interviews as required
scheduling interviews, coordinating meetings, and handling correspondence.
a link between the service team and processing centre to ensure all clients are serviced with the care
driven environment
within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained
within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained
engaging with new customers via networking, cold calling, emailing and other lead generation techniques sales experience with demonstrable results Cold calling experience is a prerequisite. Benefits: 3 days
target driven environment Responsible for cold calling and/or responding to service requests from marketing