Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Investigative Orientation Upholding delivery and quality standards
Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Investigative Orientation Upholding delivery and quality standards
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
SALES TRAINER
CallForce is a prominent Business Process Outsourcing (BPO) known rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering
Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics experience in sales training within a BPO or contact centre environment.
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating Customers experience quality assurance and coaching in customer service, sales, and completion of quality assurance
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating Customers experience quality assurance and coaching in customer service, sales, and completion of quality assurance
test assets to quality assure the solution and its architecture to ensure the overall quality of the solution whilst aligning to the prescribed enterprise quality practices and standards.
Job Res
Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
Test Implementation in accordance with the agreed Quality Assurance principles and standards in order to alignment across Business Analysis, Development, Quality Assurance and Environment to optimise the testing Software Quality & Test Engineers and remove any blockers.