Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous
Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics experience in sales training within a BPO or contact centre environment.
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
rapport with clients through multiple channels, e.g., calls, web, chat, and video. Take ownership of client
skills, both verbal and written and be able to cold call potential clients with confidence are. • Excellent
rapport with clients through multiple channels, e.g., calls, web, chat, and video. Take ownership of client