online customer Maintains high levels of internal service Takes responsibility within the department to professionally professionally manage all external customer service queries until the query is resolved and closed to to the customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously seeks ways of improving levels of service Ensures the brand image / identity is maintained solutions to challenges faced when assisting customer services teams Performs a key role in contributing to the
online customer Maintains high levels of internal service Takes responsibility within the department to professionally professionally manage all external customer service queries until the query is resolved and closed to to the customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously seeks ways of improving levels of service Ensures the brand image / identity is maintained solutions to challenges faced when assisting customer services teams Performs a key role in contributing to the
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with the relevant Service Co-Ordinator and other stakeholders.
with the relevant Service Co-Ordinator and other stakeholders.
regarding facility failures.
Main
recommendations
Service Calls
Log incoming service calls with all required information (date,
vehicle brand is currently looking for a Service Advisor to join their growing team in scheduling service appointments, and effectively communicating with them throughout the service process about services, pricing, and timelines in a clear and professional manner.
Management, Problem Management, Change Management, Service management)Process Specific Skills:
Service Delivery is vital
an administrative support role in the financial services industry