customers dedication
application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage finance debt collection matters. The post Senior Contact Centre Agents appeared first on freerecruit.co.za
ty to work with little supervision
EDUCATION
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
point of contact for HR-related queries from both management and employees. Role : HR Administrator Location: as an administrator in a people environment Experience in benefits and payroll administration Legislative information is accurately uploaded and maintained on the HR System and any other System that may house employee confidentially and in line with the requirements of POPI HR Reporting: Produce employee reports at the request Development) Assist with the compilation of the monthly HR report for EXCO Provide department leaders with employee
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HR
Our client is on the lookout for an HR Administrator, a source of support to their Shared Services team HRBPs, managers, and employees on HR systems. Seamlessly navigate between HR functions, addressing queries experience combined with 1-2 years in a bustling HR Service Centre environment. Proven prowess in payroll software software and a deep understanding of HR theories and practices. A track record that includes onboarding