values Provide additional support to the contact centre operations in terms of taking calls, handling internal/external
values Provide additional support to the contact centre operations in terms of taking calls, handling internal/external
Requirements: At least 5 years' experience in contact centre operational management and strategic planning with
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Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are subject
be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public
reports Essential Outbound & inbound contact centre operational management and strategic planning experience
Town. Company Name: EPL Contact Centre. About the Company: Our company operates a large contact center
The Business Analyst will form part of the continuous improvement team based at the client's site. The aim of the role is to provide the client with the relevant reports, information, and decision support to assist in operations, cost saving initiatives and identify, test and implement cost saving i
training needs and prioritizes contact centre training in line with operational needs. Conducts training and