advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Africa
Foreign nationals welcome but Legal Docs must be in place
Computer
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join informed about clients industry, International and national economic trends Communicating and advising Business
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join informed about clients industry, International and national economic trends Communicating and advising Business
THE JOB
Manages and builds a high-performance call center of CLO’s with a clear vision to provide world-class
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5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY
relationship with each individual who is part of the call center structure.
Document performance agreements
Conduct remote live listens of at least 3-5 calls per week per CLO area.
Conduct required performance
the query is 100% resolved.
Drive a customer first culture across the team.
Provide timeous feedback
Call Centre Agent required to effectively assist client with enquiries and deliver a satisfactory service Responsibility Handling of inbound and outbound calls Maximising revenue opportunities Verification of administration functions Matric At least 2 years in call centre operator role Strong communication skills Must Afrikaans Solid Negotiations The post Call Centre Agent appeared first on freerecruit.co.za .
A company in Centurion is currently looking for first year apprentice. This position will be suited to face to face interview. The post First year apprentice appeared first on freerecruit.co.za .
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance until the query is 100% resolved. Drive a customer first culture across the team. Provide timeous feedback
The role is also supported by a third party managed service. Provide 1st line support to all users across the organisation, logging all Incidents and Service Requests accurately and resolving in a timely fashion. Supporting all company owned technology including desktops, laptops, printers, software
requirements