the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract necessary. Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and achieve SLA targets to achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold
customer service skills to fill the role of Jnr-Snr Call Centre Support. Your core role will entail providing
cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership Applicants must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would
associated information into PDM software, such as Team Center
Ensuring designs adhere to supplier specifications
and pertinent data into PDM software like Team Center
Ensuring design compliance with supplier specifications
and pertinent data into PDM software like Team Center Ensuring design compliance with supplier specifications
and pertinent data into PDM software like Team Center Ensuring design compliance with supplier specifications
associated information into PDM software, such as Team Center Ensuring designs adhere to supplier specifications
associated information into PDM software, such as Team Center Ensuring designs adhere to supplier specifications
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening