technical service enquiries through inbound calls and provide end-to-end service.
Main Responsibilities
driven EDUCATION
You will be directed to our database service provider, Ditto Jobs. Please complete your application will be contacted. Should any other suitable positions become available, Elchemie will contact you to our authorised job placement database service provider, job portals, and -websites, where such an advert managed by our services and service providers. We offer Provident Fund Contribution, Fuel Allowance, Mobile
You will be directed to our database service provider, Ditto Jobs. Please complete your application will be contacted. Should any other suitable positions become available, Elchemie will contact you to our authorised job placement database service provider, job portals, and -websites, where such an advert managed by our services and service providers. We offer Provident Fund Contribution, Fuel Allowance, Mobile
appointing a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints enquiries timeously and accurately. Update customer details on internal systems (CDS; CRM; Willow; Tems; TX; history, retention criteria and loss ratios to provide an improved customer experience and retain the are met. Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment independently. Logical & methodical attention to detail Excellent Communication Skills (verbal & written)
appointing a Retention consultant in the Retention Contact Centre is to handle all consumer and business complaints enquiries timeously and accurately. Update customer details on internal systems (CDS; CRM; Willow; Tems; TX; history, retention criteria and loss ratios to provide an improved customer experience and retain the are met. Minimum Requirements: Matric Previous contact centre experience in a sales or retention environment independently. Logical & methodical attention to detail Excellent Communication Skills (verbal & written)
Contact Centre Team Coach
Based
also expected to work within all teams of the Contact Centre to ensure that the Customer Experience is
performance according to KPI’s in conjunction with Contact Centre Manager on a regular basis
urgency Accurate completion of the company Provident Fund forms monthly Completing all UIF forms etc
urgency Accurate completion of the company Provident Fund forms monthly Completing all UIF forms etc
are on a mission to close the digital divide by providing free Wi-Fi access through our innovative content shows. >Provide regular reports and presentations to the senior management team, detailing the progress current with industry trends and Kasi pop culture to provide users with captivating experiences. >To optimise methods. >Monitor content performance metrics and provide recommendations for improvement based on user engagement company’s message effectively. >Act as a point of contact for content-related inquiries from internal teams
About The Comany: South Africa's largest providers of refurbished IT equipment. Gone are the days of to clearly understand their needs, add value, provide support and excellent customer service, in order an extensive network of internal and external contacts to ensure that key accounts optimally managed Management • Oversee relationship with service providers and partners and ensure all the services are delivered Entrepreneurial • Assertiveness • Leadership • Attention to detail • Conflict management • Professionalism • Presentation